BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. Built on BMC Helix Innovation Studio, it provides the ability to create no-code drag and drop automated workflows and tailor the user interface to meet the organization's need. 

 

Key Features and Capabilities: 

Case Management: 

BMC Helix Business Workflows provides a comprehensive case management system for handling various business requests and issues.  

Workflow Automation: 

It enables users to create and automate workflows using a drag-and-drop interface, without requiring coding knowledge.  

Knowledge Management: 

It integrates with BMC Helix Knowledge Management services to provide accurate and fast responses, including AI-powered features like real-time language translation.  

Omni-Channel Engagement: 

It supports various channels for service consumption, including chatbots and virtual agents, extending beyond traditional service channels.  

Service Catalog: 

It offers an enterprise service catalog to simplify service offerings and enable self-service options.  

Reporting and Analytics: 

It provides detailed reports, activity feeds, and dashboards for managing team productivity and demonstrating business value.  

Integration: 

It integrates with other BMC Helix applications and third-party applications to streamline processes and improve data flow.  

PDF Generation: 

It allows users to define document templates to generate PDF documents for information requested by users, such as experience letters or visa letters.  

User Roles: 

It supports different user roles, including case agents, case managers, and case business analysts, each with specific permissions and responsibilities.  

Benefits: 

Improved Service Delivery: 

Automating workflows and providing self-service options can lead to faster and more efficient service delivery.  

Increased Efficiency: 

By automating processes and empowering business users, BMC Helix Business Workflows can improve overall efficiency and productivity.  

Enhanced Employee Experience: 

Providing easy access to services and information through a user-friendly interface can improve the employee experience.