BMC Helix Digital Workplace is a platform that allows employees to request IT, HR, and other company services through a social media-like interface, enabling self-service features and a centralized catalog of services. It presents the services from different lines of business into a single-click, intuitive storefront. Employees can interact with internal service providers (IT, HR, Facilities, Legal and Finance) in a modern way and get their request fulfilled anytime, anywhere. Its intelligent, omni-channel, multi-lingual conversational experience results in an effective consumption of self-service when it is most needed.   

Key Features and Capabilities: 

Service Catalog: A central hub for employees to find and request IT, HR, and other services.  

Self-Service: Enables employees to resolve common issues and complete tasks independently, reducing the burden on IT and other support teams.  

Social Media-like Interface: Designed to be intuitive and easy to use, similar to popular social media platforms.  

Integration with other BMC Helix products: Integrates with BMC Helix ITSM, BMC Helix Business Workflows, and BMC Helix CMDB to provide a comprehensive service management solution.  

BMC HelixGPT Capabilities: Leverage the AI capabilities of BMC HelixGPT for enhanced self-service and knowledge retrieval.  

Multichannel Engagement: Supports various channels for communication and interaction, including web, mobile, and messaging apps.  

Personalized Experiences: Allows for customization of the digital workplace experience for different user groups or roles.  

Workflow Automation: Enables automation of service requests and approvals, improving efficiency and reducing manual effort.